Frequently Asked Questions
Everything you need to know about working with us
Where are you located?
We're based in Louisville, Kentucky. We service Louisville, Lexington, and Southern Indiana for balloon setups. Party favors and business orders ship nationwide!
Do you travel outside your service area?
For balloon setups, we currently only service Louisville, Lexington, and Southern Indiana. However, our party favors and custom business items ship anywhere in the US!
How far in advance should I book?
We require a minimum of 7 days notice. Rush requests (less than 7 days) may be accommodated with a $75 rush fee and are subject to approval based on availability.
How much do your services cost?
All pricing is custom based on your specific needs, event size, and design complexity. Balloon setups typically start around $250-$300. Request a quote to get accurate pricing for your event!
What's included in balloon setup?
Balloon setup includes delivery, installation, and balloon cleanup after your event. We do NOT break down tables, linens, or other venue decor—just the balloons!
How do deposits work?
A 50% deposit is required to secure your date. We accept partial payments toward your deposit. The deposit must be received within 7 days of invoice, or it may be canceled. The remaining balance is due 2 days before your event.
Can I make changes after booking?
Yes! Add-ons and changes are welcome up to 2 weeks before your event. Changes made within 2 weeks of your event will incur a $25 modification fee.
What if my date is already booked?
We can accommodate up to 2 events per day. If your date already has 2 bookings, we may offer a "squeeze-in" option for a $50 fee, subject to approval.
Do you offer payment plans?
Yes! You can make multiple payments toward your deposit and final balance. We also offer a 10% discount if you pay in full upfront.
How do I contact you?
We prefer text communication for quick responses. You can reach us via the contact form or text. We respond within 48 hours and confirm all details in writing.