How It Works
Our process, policies, and answers — everything you need before you book.
The Process
Submit Your Request
Fill out our inquiry form with your date, theme, and inspiration images. We'll review your request and respond within 48 hours with a custom quote.
Receive Your Quote
If your date works with our schedule, you'll receive a custom itemized quote via email. All pricing is tailored to your specific event needs. Quotes are valid for 7 days.
Secure Your Date
A 50% deposit (or $100 retainer for setups) is required within 48 hours to lock in your date. Orders under $100 are paid in full.
Design & Prep
This is where we work our magic. We prep your decor, order materials, and finalize designs. Customs & favors have a 2–4 week turnaround from the deposit date.
Final Payment
The remaining balance is due in full before you receive your product — 48 hours before a setup, or before pickup/shipping for favors.
Event Day!
We deliver or set up at the scheduled time, or your order is ready for pickup. You enjoy the party!
Policies
Paying a deposit, retainer, or full payment means you agree to these policies.
Deposits & Payments
- •50% deposit due to start the design process; orders under $100 must be paid in full.
- •Setups: $100 retainer (or 50%) to hold your date. Deposits are non-refundable but may be transferred to another date/event if applicable.
- •Final payment is due before completion — pay-in-four is available when paying in full.
Turnaround Time
- •2–4 weeks from when the full deposit is paid; timing depends on order size and current workflow.
- •Rush fee starts at $25+ (depends on size, timing, and materials required).
Delivery, Pickup & Shipping
- •Pickup is FREE in the 40216 / 40211 area (pickup date chosen by client).
- •Local delivery starts at +$10; shipping starts at +$15.
- •The remaining balance must be paid in full before receiving your product.
Mockup Approval & Corrections
- •Please review your order within 48 hours of receiving it and notify us of any corrections.
- •An approved mockup means the design details (spelling, colors, wording) are agreed upon.
- •Corrections needed due to customer-approved errors may require an additional fee.
Setup, Venue Access & Outdoor
- •Setup time varies by type (between 30 minutes and 2+ hours). The client confirms allowed venue setup time, access, and rules.
- •Outdoor setups are not guaranteed due to weather/obstacles and require an additional $50+ fee. Balloons may pop, shift, or fade.
- •No refunds for weather; rescheduling or moving indoors may be possible based on availability.
Custom Items & Rentals
- •All custom items are handmade and may vary slightly in size, placement, color, or material. Designs are created from scratch.
- •Client-provided, premade, or low-resolution designs may limit adjustments and affect final print quality.
- •Rental props remain the property of Desiree's Divine Designs and must not be moved, altered, or removed. Damaged, missing, or stolen props may result in replacement fees.
Frequently Asked Questions
Where are you located?
We're based in Louisville, Kentucky. We service Louisville, Lexington, and Southern Indiana for balloon setups. Party favors and business orders ship nationwide!
Do you travel outside your service area?
For balloon setups, we currently only service Louisville, Lexington, and Southern Indiana. However, our party favors and custom business items ship anywhere in the US!
How far in advance should I book?
We require a minimum of 7 days notice. Rush requests (less than 7 days) may be accommodated with a $75 rush fee and are subject to approval based on availability.
How much do your services cost?
All pricing is custom based on your specific needs, event size, and design complexity. Balloon setups typically start around $250-$300. Check our Pricing page for package pricing, or request a quote!
What's included in balloon setup?
Balloon setup includes delivery, installation, and balloon cleanup after your event. We do NOT break down tables, linens, or other venue decor—just the balloons!
How do deposits work?
A 50% deposit is required to secure your date. We accept partial payments toward your deposit. The deposit must be received within 7 days of invoice, or it may be canceled. The remaining balance is due 2 days before your event.
Can I make changes after booking?
Yes! Add-ons and changes are welcome up to 2 weeks before your event. Changes made within 2 weeks of your event will incur a $25 modification fee.
What if my date is already booked?
We can accommodate up to 2 events per day. If your date already has 2 bookings, we may offer a "squeeze-in" option for a $50 fee, subject to approval.
Do you offer payment plans?
Yes! You can make multiple payments toward your deposit and final balance. We also offer a 10% discount if you pay in full upfront.
How do I contact you?
We prefer text communication for quick responses. You can reach us via the contact form or text. We respond within 48 hours and confirm all details in writing.
Ready to start the process?
Start Your Inquiry